Refund & Revision Policy for Thesis Writing Services at Qundeel.com

Refund and Revision Policy

Qundeel Academic Consultancy (Qundeel.com)
Last updated: 1 November 2026

1. Scope of this policy

This policy applies to all clients of Qundeel Academic Consultancy in Pakistan and internationally. It covers thesis and dissertation packages, research proposals, research papers and publication support, data analysis, editing and related academic services.

Depending on the written scope of each engagement, our services may include research and writing, editing and proofreading, data analysis, formatting, referencing, revision work, coaching and publication support. In this policy, “agreed services” means the services listed in your written scope, and “deliverables” means the documents, analysis or other outputs we agree to provide.

This revised policy applies to new engagements accepted after its publication. It does not retrospectively remove commitments already given to existing clients.

2. Written scope and payment terms

Every engagement begins with written scope and payment terms, shared by email or WhatsApp before payment. They state:

the agreed services and deliverables;
the timeline and milestones;
the price, currency and payment schedule;
the university or journal guidelines that apply;
for publication work, whether publication support is included.

When you make a payment, partial or full, you confirm that you have read and accepted these written terms and this policy.

3. Payments, instalments and agreements

Only complete PhD packages offer two instalments of 50% each. Delivery of the final stages may follow receipt of the second instalment. All other packages and standalone services require full payment before work begins.

All engagements are handled confidentially under our Privacy Policy. The signed legal agreement facility is available only for complete PhD packages paid fully upfront.

4. Unlimited revisions on thesis packages

All thesis and dissertation packages include unlimited revisions within the original agreed scope until acceptance. This includes revisions requested in supervisor, committee and examiner comments. There is no time limit on these revisions while the engagement continues.

To request a revision, share the written comments you received, for example annotated drafts, emails or committee reports. Supervisor comments received after the initial quotation do not, by themselves, make the requested changes chargeable. Section 9 explains when additional work is quoted separately.

5. Full refund if the university finally rejects the thesis

If your university finally rejects the thesis after all required revisions have been completed, we refund the full amount you paid for the covered thesis engagement.

This is a financial remedy. It is not a promise that your university will approve the thesis, because approval decisions belong to the university and its examiners.

To assess a claim, we need:

the written university decision confirming final rejection, for example an official letter, email or portal record;
the feedback or examiner reports behind the decision;
the record of revisions requested and completed during the engagement;
confirmation that the submitted thesis was the version we delivered, or a note of any changes made after delivery.

The exclusions below apply only where the stated issue materially caused the final rejection. They do not exclude responsibility for Qundeel’s failure to perform its agreed services.

The refund does not apply where the final rejection was materially caused by:

reasons unconnected with our deliverables, such as fees, attendance, enrolment, missed university deadlines or other administrative matters;
required revisions that were not requested from us or were not submitted to the university;
material changes made to the thesis after delivery without our involvement;
a change of topic, variables, methodology or other scope that was not agreed as additional work;
data, sources or information supplied by the client that were incomplete, incorrect or not genuine.

“Covered thesis engagement” means the thesis package fees. It does not include separately paid services, publication or journal fees, software licences or university charges.

6. Research papers and publication support

Publication work is handled separately from thesis packages.

Papers prepared by Qundeel with publication support included: we handle the agreed journal submission and the editorial and peer-review revisions within the original scope.
Papers supplied by the client: the client remains responsible for the underlying research, data and manuscript quality. Qundeel remains responsible for the services it agreed to provide, such as editing, formatting, journal selection or submission preparation.

Journal submission fees, APCs and other third-party charges are separate unless expressly included in the written quotation.

No publication guarantee. Acceptance depends on the journal, its peer review and the quality of the manuscript. Where the agreed services have been properly delivered, rejection or non-publication alone does not qualify for a refund. The remedies in Section 7 still apply to services that were not delivered or were deficient.

7. Other situations where a refund applies

Cancellation before work begins: full refund.
Undelivered services: if we miss the agreed delivery date without a valid reason, or cannot complete the agreed services, you may request a refund for the services not delivered. Each case is assessed on its facts.
Deficient deliverables: if a deliverable does not meet the written scope and is still not corrected after revision, a partial or full refund may apply, depending on the extent of the problem.
Originality and citations: substantiated unattributed copying, fabricated references or material citation errors introduced through our work will be corrected without additional charge. If the problem cannot reasonably be remedied, an appropriate refund applies to the affected services. A similarity percentage alone does not establish or rule out plagiarism. Where a similarity report is expressly agreed in the written scope, it is provided as an agreed deliverable.
Engagement ended by us: if we decline or end an engagement for our own operational reasons, we refund payments for work not yet delivered.

8. Cancellation and situations where a refund may be limited

Cancellation after work begins. Cancellation after work begins does not automatically entitle the client to a full refund for services properly provided. We assess the completed work, reasonable documented commitments and undelivered services, explain any deduction and return any refundable balance.

A refund also does not apply in these cases:

Grades: A grade or mark below expectations does not, by itself, qualify for a refund. This does not affect the final thesis rejection refund commitment in Section 5 or the remedies for undelivered or deficient services in Section 7.
Guidelines or data: problems materially caused by guidelines, data or instructions that the client supplied incomplete, incorrect or late.
Additional work: material additional work outside the original agreed scope, which is quoted under Section 9.

Service termination. We may pause or terminate an engagement because of threats or harassment towards our team, including threats to misuse personal or company information. Any refundable balance is assessed under this policy, and termination does not automatically remove existing refund rights. Qundeel Academic Consultancy reserves the right to take action under the applicable laws of Pakistan.

9. Revisions and scope changes

Only material additional work outside the original agreed scope requires a separate quotation. Minor clarifications, ordinary supervisor revisions and corrections of Qundeel’s errors remain covered.

Examples of material additional work include a new topic, new variables or hypotheses, a different methodology, or additional chapters not included in the original scope. Where additional work is needed, we explain why and share a written quotation before starting it.

10. Client responsibilities

Share complete university, department or journal guidelines before work begins.
Share supervisor, committee or reviewer comments in writing when requesting revisions.
Respond promptly to questions. Delays in communication may extend timelines.
Provide genuine data and accurate information.
Make payments by the agreed dates. Late payment may delay delivery.
Communicate through Qundeel Academic Consultancy for current and future projects.
Follow the rules of your university or journal. We do not accept work that would breach the law that applies to the client or to us.

11. Special circumstances

In cases of illness, emergencies, internet outages or natural disasters affecting either side, we adjust timelines or reassign work so the engagement continues. These circumstances do not by themselves create a refund entitlement. Where we cannot continue at all, Section 7 applies.

12. How to request a refund

Email [email protected] or message +92 321 4750603 on WhatsApp.
Explain the reason and attach the evidence listed in the relevant section.
We acknowledge your request and reply with a written decision after reviewing it.
Agreed refunds are processed without undue delay and within 14 calendar days of confirmation, or earlier where applicable law requires. We use the original payment method unless another method is expressly agreed, and charge no refund-processing fee.

13. Confidentiality

Documents and information you share are handled under our Privacy Policy and Student Confidentiality Guarantee.

14. Your legal rights

This policy is governed by the laws of Pakistan. Nothing in it limits any rights you have under consumer protection law that applies to you.