AIOU COL MBA Project on Stress Management in Banking Sector

Background of the Project

AIOU COL MBA Project on Stress has become a major concern of the modern times as it can cause harm to employee’s health and performance. Different psychologists and physiologists have defined stress differently. In simple words, stress refers to pressure or tensions people feel in life. As living human makes constant demands, so it produces pressure, i.e., stress. Stress is, therefore, a natural and unavoidable

Feature of human life.  Stress is an experience that creates physiological and psychological imbalances within a person. It is a body reaction to any demands or changes in its internal and external environment, such as temperature, pollution, humidity and working conditions, it leads to stress. In these days of competition when one wishes to surpass what has been achieved by others, leading to an imbalance between demands and resources, it causes psychological stress. Thus,

Stress is a part and parcel of everyday life.

Nature of Stress

Stress is a dynamic condition in which an individual is confronted with an opportunity, constraint or demand related to what he or she desires and for which the outcome is perceived to be both uncertain and important. Stress is not necessarily bad in and of itself. While stress is typically taken in a negative sense, it also has positive value. It is an opportunity when it offers potential gain. Consider, for example, the superior of walls company performance that an athlete or stage performer gives in “difficult” situations. Such individuals often use stress positively to rise to the occasion and perform at or near their maximum.  On the other hand we can say Stress is associated with constraints and demands. The former prevents you from doing what you desire. The latter refers to the loss of something desired. So when you take a test at a school or you undergo your annual performance review at work, you feel stress because you confront opportunity, constraints, and demands. A good performance review may lead to a promotion, greater responsibilities, and a higher salary, but a poor review may prevent getting the promotion.

An extremely poor review might even result in being fired. Two conditions are necessary for potential stress to become actual stress. There must be uncertainty over the outcome and the outcome must be important. Regardless of the conditions, it is only when there is doubt or Uncertainty regarding whether the opportunity Will be seized, the constraint removed, or the loss avoided that there is stress. That is stress is highest for those individuals who perceive that they are uncertain as to whether they will win or loss and lowest for those individuals who think that winning or losing is a certainty. But importance is also critical. If winning or losing is an unimportant outcome, there is no stress. If earning a promotion doesn’t hold any importance to a person, he would have no reason to feel stress over having to undergo a performance review.

Easters and Distress

Stress is anything that changes our physical, emotional or mental state while encountering various stimuli in our environment. Selye has used two separate terms to distinguish between the positive and negative effects of stress on the individual, even though bodily reactions to the two forms of stress are similar. Eustress is ‘positive’stress that accompanies achievement and exhilaration. Eustress is the stress of meeting challenging such as those found in a managerial job
or physical activity. Distress is when we feel insecure, inadequate, helpless or desperate as the result of too much, or too little, pressure or tension. Seley’s stress and job performance model applies this conception to job performance. It suggests that optimum stress (or eustress) may be achieved at work and reflected in job performance when jobs provide adequate challenges. I analysis some types of stress

*Frustration
*Conflict
*Change
* Pressure

Example for Various life-change events

Life change Events

Family

Death of spouse

Divorce

Marital separation

Death of close family member

Marriage

Pregnancy

Son or daughter leaving home

Personal

Detention in jail

Major personal injury or illness

Sexual difficulties

Death of a close friend

Introduction of the problem

Stress has become a major concern of the modern times as it can cause harm to employee’s health and performance. Work related stress costs organization billions of dollars each year through sickness, turnover and absenteeism. So it becomes necessary for every organization to know the level of stress and its consequences on the employee so as to over come it.

This study on the impact of stress at permanent workers of wall ice cream was conducted to know the level of stress and its consequences face by the workers and to know how they cope up with stress.

Objectives of the project

• The project aim is to study the level of stress on workers level
• The objectives of my project to determine the level of stress with respect to occupation and work experience
• To study the level of physical Psychological and behavioral consequences
• To determine the level of overall consequences with respect to gender and age group
• To give constructive suggestion to the management as how to minimize stress
• To know what are the various factors involved in the process of stress management
• To analyze the relative importance of factors discovered in last point
• To find how these factors for employees are influenced by demographic differences

Significance of the project:

Now the question arises, if the company and management of wall ice cream are not satisfied with the stress management so what are the factors which produce stress and what are the factors due to which they can get their stress management in company

“So, there is a reason to believe that there are certain factors that are responsible for the specific problem which we are focusing on our research”.

In this research we are trying to dig out all the possible factors that are responsible for the broad problem area. In the end hopefully I would be able to achieve my objectives, not only in the form of the problem but also as a value addition to myself.

Processing and Analysis

Data Collection Sources:

The data collection for this research will be from primary data sources. Though usage of primary data will lead to higher collection cost, and more involved collection process, it will ensure that the data is current, can be easily analyzed and accurately reflects the present day reality. The usage of primary data sources will also help us have more freedom in the choosing the data that we want to use/analyze in course of our research. The sample group for this project is to be the employees at different levels and from different organisations. We are also interested in analysing the demographical features like marital status, sex and educational background.

The survey will be having both qualitative and quantitative data collection. As the research field is exploratory, the qualitative data will allow finding out the major factors behind the choices made. The quantitative data will give us information regarding the relative importance of the various factors from the employee point of view.

Conclusion

Stress is the part of the day-to-day life, which keeps increasing and causing more harm to the quality of life. Hence it becomes essential to reduce the stress. Minimizing the stress not only implies to the organizational but also implies to the environment and to the great extent to their family and its members. From the above survey it is concluded that the level of stress faced by the workers is average. So here recreation facilities and entertainment has also a great impact on employee’s welfare to reduce stress.

As a consequence of stress employees suffer more of psychological stress compares to physical and behavioral stress The management should build a good rapport through interpersonal communication and by inculcating team spirit with the workers to understand problem better and take necessary care to resolve problems for mutual benefit for the employee and the organization. Overall conclusion is that adjustment of the employee to the work, with the management, with the family members, last but not least with the environment has a greater impact in reducing the stress.

48% of the respondents face average level of stress, 26% of the respondents face low level of stress, 26% face high level of stress. 50% of stitches and inspectors face average level of physical consequences, 56% of cutters and skivers face average level of stress, table workers and folders face high level of stress. 39% of the respondents face average level of physical consequences, 31% of the respondents face low level of physical consequences 30% face high level of physical consequences.  41% of the respondents face average level of psychological consequences, 32% of the respondents face low level of psychological consequences 27% face high level of psychological consequences. 39% of the respondents face average level of behavioral consequences, 28% of the respondents face low level of behavioral consequences 33% of the respondents face high level of behavioral consequences.  46% of male respondent’s face average level of overall consequences, 49.4% of female respondents faces average level of overall consequences. 55.56% of the respondents in age group less than 30 years face average level of overall consequences, 46.94% of the respondents in the age group 31 to 40 years face average level of overall consequences, 40% of the respondents in age group above 40 years face average level of overall consequences. 43% respondents able to balance the level of stress,26% of respondents have low level of coping up techniques. Most of the respondents agree that they get full co-operation from their co-workers (47%) Most of the respondents agree that they get full co-operation from their superiors (44%)

Majority of respondents neither agree nor disagree whether they are over loaded with work (38%)  Majority of the respondents strongly agree that they work only for monetary benefits but not for the job satisfaction (47%)  Most of the respondents strongly agree that their family problems affect the routine work in the factory (40%).  Most of the respondents agree that they get depressed when someone finds fault in their job (55%). Majority of the respondents agree that conflict does not arise among the co-workers (35%). Majority of the respondents feel that their routine work system does not irritate them (37%).

Majority of the respondents feel that they do not work under excessive noise (30%).Majority of the respondents strongly agree that their lighting facilities should be improved (61%). Majority of the respondents agree that their salary is fair (24%)  Most of the respondents feel that their work place is quite airy (46%).  Most of the respondents feel that their work place is free from pollution (34%). Majority of the respondents are not satisfied with the performance of trade union (34%)  Majority of the respondents that they could concentrate on their children’s education (30%).  Majority of the respondents agree that they do not take any strain to attend the work, because their house is not far from the factory (31%).  Majority of the respondents feel that elderly people and their children in their house or not frequently ill and it does not affect the routine work (31%).

Majority of the respondents feel that their family members are very co-operative in making them to attend the work without any problem (53%). Most of the respondents never suffer from weakness, high blood pressure, indigestion, trembling, stomach upset and skin diseases. Most of the respondents sometimes develop tension, headaches, pain in lower back and muscle aches. Most of the respondents never suffer from anxiety, depression, irritation, feeling of hopefulness, negative self-talk, boredom, and absent themselves from work. Most of the respondents sometimes suffer from feeling tense, temper outburst, confusion, forgetfulness and poor concentration. Most of the respondents never develop from hiding, intolerance, distrust, and feeling isolated.   Most of the respondents sometimes develop decrease in contacts.

Most of the employees almost constantly, prefer to keep themselves cool and get back to work and keep the situation as an opportunity to learn and do things what is expected from them, if not they prefer to leave the offices and go home early seek company of friends and family leaving the problem beside and leave the situation to god to take care of it. Most of the employees rarely listen to music. Apart from this they take immediate action based on situation and try to solve the problem by consulting others, accept the situation because there is nothing they can do to change it. Most of the employees never ignore the problem nor do they react aggressively to those who were responsible for the situation and direct themselves to some other work