Refund & Revision Policy for Thesis Writing Services at Qundeel.com

Refund & Revision Policy for Thesis Writing Services 

At Qundeel.com, we strive to provide top-quality academic writing services to ensure that our clients receive the best support for their thesis and dissertation projects. We value customer satisfaction, and our Refund & Revision Policy outlines our commitments regarding revisions, refunds, and how we handle customer concerns.

1. Revision Policy

We understand that academic writing is a collaborative process, and we are committed to ensuring that our clients are satisfied with the work provided. Our revision policy ensures that your thesis or dissertation meets your expectations.

Free Revisions

• Eligibility for Free Revisions: If the delivered work does not meet the specifications outlined in the initial order (such as content, formatting, or guidelines), you are eligible for free revisions within 7 days of receiving the final document.
• Revisions Process: To request a revision, you must clearly identify the changes or issues that need to be addressed. Revisions should be within the scope of the original order and align with the initial instructions provided.
• Limitations: Revisions are free only if the request is related to the original instructions. If the revision request involves a major change in scope, new instructions, or added sections that were not part of the initial agreement, these changes may incur additional charges.

Turnaround Time for Revisions

• Revision requests will be processed within 48 hours from the time the request is submitted, depending on the complexity of the changes.

2. Refund Policy

While we are confident in the quality of our work, we understand that there may be circumstances where a refund is necessary. Our Refund Policy is designed to protect both our clients and our service.

Eligibility for Refunds

• Refund Request Before Work Begins: If you decide to cancel your order before we have started working on it, you are entitled to a full refund.
• Refund Request After Work Has Started: Once work has begun on your thesis or dissertation, refunds will be considered under the following conditions:
  • Substantial Delays: If we fail to meet the agreed-upon delivery time without valid reasons, a refund may be requested. This will be determined on a case-by-case basis.
  • Plagiarism: If the final thesis contains plagiarism (above an acceptable threshold), you are eligible for a full refund. We guarantee that all work is original, and plagiarism is thoroughly checked using advanced plagiarism detection tools before delivery.
  • Failure to Meet Requirements: If the final document does not meet the agreed specifications or is of poor quality despite revisions, you may be eligible for a partial refund or full refund, depending on the severity of the issue.

Refund Request Process

• To initiate a refund, please contact us via email or through our website’s customer support.
• Provide a detailed explanation of the reason for the refund request, along with relevant evidence (e.g., feedback, examples of unmet specifications).
• Your request will be reviewed, and we will process the refund or discuss any further steps to resolve the issue.

Refund Timeframe

• Refund requests will be processed within 7-10 business days after approval.

3. Refund and Revision Limitations

• No Refund After Submission: Once the final version of the thesis or dissertation has been submitted and approved by the client, no refund will be issued unless the work violates the conditions outlined above.
• Revision Requests Outside the Scope: Revisions that request significant changes not included in the original order may incur additional charges. This includes adding entire new chapters, changing the structure, or shifting the topic significantly.

4. Special Circumstances

In the event of unusual situations such as personal emergencies or changes in your academic requirements, we may offer flexible solutions such as extended revision periods or adjusted deadlines, but these do not constitute grounds for automatic refunds.

5. Client’s Responsibilities

• Clear Instructions: Clients must provide clear and detailed instructions at the time of order placement. The better the guidelines, the better the quality of the work delivered.
• Timely Feedback: If you request a revision, please respond promptly to our queries or to the revised work. Delays in communication may affect the turnaround time for revisions.