STA630 Research method assignment 1 solution Due date: 23rd, May, 2014
a) Write literature review on the following topic:
“Impact of Emotional intelligence on employees’ performance.”
Support your arguments from existing theories on emotional intelligence and performance
b) Literature review must contain 10-20 citations. 02
c) Referencing should be done in APA style. 01
d) Draw a conceptual model of the study. 01
e) Develop the hypothesis 01
STA630 Research method assignment No 1 Solution
In the past fifteen years, much has been written about emotional intelligence and its role in the workplace. The experts in the field of emotional intelligence have offered definitions and models to understand the concept of emotional intelligence and its impact on employee and manager’s life and work. The theory of emotional intelligence is developed and conceptualized into three models ability model, traits model and mixed model. According to John Mayer and Peter Salovey (1993) emotional intelligence is the ability to accurately identify and understand one’s own emotional reactions and those of others. It also involves the ability to regulate one’s emotions to use them to make good decisions and to act effectively. Further, Reuven Bar-On (2000) defined emotional intelligence as being concerned with effectively understanding oneself and others, relating well to people and adapting to and coping with the immediate surroundings to be more successful in dealing with environmental demands. Daniel Goleman (1995) defined emotional intelligence as a capacity for recognizing our own and others feeling for motivating our self and for managing our emotions, both within ourselves and in our relationship. (Neal M. Ashkanasy et al, 2000). The above definitions indicate that, for manager and employee to perform effectively on the job emotional intelligence abilities are required by the manager and employee. The managers and employees who have the ability to manage their emotions in an effective way are more successful on
the job. Models of emotional intelligence have been developed on three aspects that is, ability, traits and combination of ability and traits called as mixed model of emotional intelligence. Ability model of emotional intelligence described emotional intelligence as the “ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use the information to guide one’s thinking and actions.
David. Wechsler, (1940) viewed intelligence as an effect rather than a cause and believed that assessments of general intelligence is not sufficient but also non-intellectual factors, such as personality, influence the development of an individual’s intelligence. H.Gardner, (1983) developed social intelligence and referred to two types of personal intelligences interpersonal and intrapersonal.
Payne, (1986) coined the term, emotional intelligence, in a doctoral dissertation. This qualitative study proposed that one can overcome deficiencies in emotional functioning and regulation by showing strength in the face of fear or desire. Reuven Bar-On, (1997) developed the term “EQ” (“Emotional Quotient”) and described his approach to assess emotional and social competence. He created the Emotional Quotient Inventory (EQ-i), which is the first test of emotional intelligence. Psychologists John Mayer and Peter Salovey, (1990) published their article, “Emotional Intelligence,” in the journal Imagination, Cognition and Personality. Daniel Goleman, (1995) brought emotional intelligence to the mainstream. He reviewed the work of John Mayer and Peter Salovey and developed his own model of emotional intelligence.
Referencing should be done in APA style. 01
- Ashforth, B.E., Humphrey. R.H.(1995) Emotion in the workplace. A reappraisal. Human Relations, 48(2), 97-125.
- BarOn, R. (2000) Emotional and social Intelligence: Insights from the emotional
- quotient inventory, in R. Bar-On & J. D. A. Parker (Eds.) (2000) The
- Handbook of emotional intelligence: Theory, development, assessment, and
- application at home, school, and in the workplace, (pp. 363-388). San Francisco, CA: Jossey- Bass.
- Bar-On, R., Parker, J.D.A. (2000b) The BarOn EQ-i:YV: Technical Manual. Toronto, Canada: Multi-Health Systems.
- Bar-On, R. (2004) EQ-I BarOn Emotional Quotient Inventory: Technical Manual. Toronto, Canada: Multi-Health Systems.
- Bar-On, R., Maree, J., G., Maurice, J. E. (2007) Educating People to Be Emotionally
- Intelligent, (1st ed.). United Kingdom: Greenwood Publishing Group. (Chapter 3)
Draw a conceptual model of the study.
Independent Variable Dependent Variable
Emotional intelligence Employee performance
Develop the hypothesis
H1: There is significant relationship between emotional intelligence and performance.
H1a: There is significant relationship between intrapersonal and performance.
H1b: There is significant relationship between interpersonal and performance.
H1c: There is significant relationship between adaptability and performance.
H1d: There is significant relationship between stress management and performance.
H1e: There is significant relationship between general Mood and performance